Tuesday, July 22, 2014
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Contact Information

Customer Service: 412-442-2000 (TTY: 412-231-7007)



The Customer Service phone line is staffed by representatives during the following times:

  • Weekdays: 6 a.m. to 7 p.m.
  • Weekends: 8 a.m. to 4:30 p.m.
  • Major holidays: 8 a.m. to 4:30 p.m.

Outside these hours, the phone line provides automated schedule information for most routes using Carnegie Mellon University's Let's Go system.



You may also contact Customer Service using our convenient feedback form.

Our Customer Service staff will review your feedback during regular business hours.



Jump to contact information for:



Port Authority Administrative Offices: 412-566-5500

Heinz 57 Center

345 Sixth Avenue, Third Floor

Pittsburgh, PA 15222

Downtown Service Center: 412-255-1356

534 Smithfield Street

Pittsburgh, PA 15222

Open weekdays 8 a.m. to 5 p.m.

Closed weekends and holidays.

Port Authority Police: 412-255-1385

Claims: 412-566-5214

If you have been in an accident involving or had personal property damaged on a Port Authority vehicle, please call Claims between 8 a.m. and 4:30 p.m. Monday through Friday. A claims adjuster will guide you through the claims process. During non-business hours, please leave a message with your name, daytime telephone number and a brief description of your claim. An adjuster will return your telephone call.

Civil Rights / Title VI Compliance:

Port Authority of Allegheny County is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint. Read more.

Employment: 412-566-5346

Financial Information: For companies doing business with Port Authority

  • Finance Department: 412-566-5187
  • Accounts Receivable/Billing: 412-566-5194
  • Accounts Payable: 412-566-5198

For general information on Port Authority's finances/budget, visit our Budget & Finances page.



Lost and Found: 412-442-2000

Purchasing / eBusiness: 412-566-5138, or visit ebusiness.portauthority.org

Real Estate: 412-566-5122

Requests for Public Records:

In accordance with Pennsylvania’s Right-to-Know Law, citizens may request public records from Port Authority of Allegheny County. The following PDF document provides details on Port Authority’s public records policy, as well as procedures for making a request: Public Records Policy

For more information on Pennsylvania's Right-to-Know Law, visit the Pennsylvania Office of Open Records website.

Advertising / Sales:

Terri Landis

Director of Advertising Sales

412-566-5475

tlandis[@]portauthority.org

Community Outreach: For inquiries from community organizations

Deborah Skillings

Community Outreach Coordinator

412-566-5323

dskillings[@]portauthority.org

Government Relations:

Dan DeBone

Senior Goverment Relations Officer

412-566-5192

ddebone[@]portauthority.org

Disadvantaged Business Enterprised (DBE) Program:

Cameil D. Williams

DBE Contract Compliance Officer

412-566-5257

willicd[@]portauthority.org

Employer Pass/Job Perks Program: 

Dante Calderone

Marketing Manager

412-566-5283

dcalderone[@]portauthority.org



View more information on Port Authority's Job Perks program.

Media Relations: For inquiries from members of the news media

Jim Ritchie

Communications Officer

412-566-5136

jritchie[@]portauthority.org
Heather Pharo

Communications Department

412-566-5157

hpharo[@]portauthority.org

Rider Rewards: For businesses interested in participating in the Rider Rewards program

Dante Calderone

Marketing Manager

412-566-5283

dcalderone[@]portauthority.org

 

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